When do I pay?

We do not charge for testing costs if we are unable to process the submitted specimen.
For this reason, payment is collected on the form in each kit we ship. This keeps payment information with the submitted specimen. Fill the form out in its entirety.

If your requisition form shows “Credit Card on File” where payment information is requested, the ordering clinic has elected to handle the financial portion themselves. This means patients pay the clinics directly and should contact them if they have payment questions.