FAQ - Find your answers
Important:
i-Labs works exclusively with licensed healthcare professionals. All questions including test selection, interpretation, and pricing should be directed to your healthcare provider.
Choose a frequently asked question, click to expand, and view the answer.
i-Labs is the only lab in the U.S. authorized to use T cell Elispot and Functional Immune Cell Flow Cytometry assays, delivering precise, actionable immune profiling.
Our testing stands out for its ability to stage infections accurately, identifying active infections, assessing their severity, evaluating immune response appropriateness, and detecting T cell exhaustion in chronic cases. By providing detailed insights into immune dynamics, i-Labs empowers healthcare providers to craft tailored treatment strategies, improving outcomes for patients.
Inside each blood test kit is an order form with payment and blood draw instructions, four blood collection tubes, and an overnight return bag for domestically shipped kits.
Please fill the order form out legibly and read through all blood draw instructions.
*While the blood test kit is our most commonly used collection method, other kit types are also available. Please review the instructions carefully for each kit to ensure proper handling.
One blood test kit is all that is needed per person, regardless of the amount of testing being ordered.
*While the blood test kit is our most commonly used collection method, other kit types are also available. Please review the instructions carefully for each kit to ensure proper handling.
Creating a provider account and placing an order is a simple and free two-in-one process.
Accounts are listed as the full name of a clinic. Any provider at that clinic can order testing under the clinic’s account.
Click here to get started today
Physicians are encouraged to place the order for their patient. If you are a provider and would like to place an order, simply click here
If a clinic has requested a patient order on their own behalf, please contact us at info@i-labs.us or call 651-387-2614 and we will gladly assist you.
We cannot accept orders from the general public interested in ordering without their provider, at this time. If you are interested in our testing, please consult with your physician.
A licensed healthcare professional should evaluate history and symptoms to determine the most appropriate testing.
As a diagnostic laboratory, our role is to process the orders we receive from providers. We are unable to make testing recommendations, interpret symptoms, or discuss results directly with patients. If you are a patient, please direct all questions regarding your care to your healthcare provider.
If you are a licensed healthcare professional, we would be happy to set up a 1:1 consultation with you.
Contact us at info@i-labs.us with your clinic name and state, as well as your information and we will have your territory representative connect with you.
Please note these consultations are intended for provider training purposes only and are not available to patients.
Fasting is not required for our blood kit testing.
*While the blood test kit is our most commonly used collection method, other kit types are also available. Please review the instructions carefully for each kit to ensure proper handling.
Medications should not be stopped unless directed by the ordering physician. Any questions about medications should be discussed with the patient’s healthcare provider.
Some clinics draw onsite or have recommendations of locations for their patients.
If a patient is in need of a blood draw location, we recommend they read the instructions on the order form before scheduling an appointment and contact the blood draw location of their choice to ensure they can be accommodated.
Please fill all tubes completely to help ensure accurate processing and avoid errors.
We request all tubes are filled completely, as it greatly reduces the risk of errors. However, we understand this may not be possible for some individuals.
We offer many tests that are completed through a variety of methods including our ELISPOT platform, which is unmatched and offers providers clinical insight in real time. This is the method used for the majority of our testing. Our ELISPOT testing is processed with the multiple ACD/yellow top tubes provided in each kit. If you are ordering only tests completed with the ELISPOT method, you may choose to fill only the ACD/yellow top tubes provided. It is still recommended to fill both ACD/yellow top tubes completely to ensure we are able to process your order.
To know if your submission only requires the ACD/yellow top tubes for processing, check the paper order form included in your kit to see where your test is listed. The following sections highlighted in blue above tests/panels can be processed with only the ACD/yellow top tubes being filled. The remaining EDTA/purple top and Serum Separator/red and black top tubes can be shipped back empty.
- T Cell ELISPOT Lyme & Co-Infection
- T Cell ELISPOT Fungal & Lung Infections
- T Cell ELISPOT Viral Infections
- Long Haul Viral
- T Cell ELISPOT IFN-y & IL-2
If your order is for or includes any testing listed in the following sections below, all tubes should be completely filled.
- Cytokines
- Functional Immune Cell Flow Cytometry
- Telomere PCR
- Food Intolerance
To view our requisition form, click here
It is recommended to centrifuge the Serum Separator tube, as standard.
However, if a phlebotomist does not have access to a centrifuge, we are able to complete this step upon the sample’s arrival.
You do not need to indicate whether a sample was centrifuged or not.
If a sample has not yet been shipped to us, additional tests can typically be added.
If additional tests have been discussed between the patient and provider, simply check off any additional testing you would like our lab to process on the order form included in each kit. The kit has everything needed to process any blood testing ordered, including multiple tests.
Our advanced methods allow us to capture precise immune responses in real time in order to understand what is happening right now.
This is different from traditional testing or frozen samples because it requires live immune cells. Samples are only viable for up to 48 hours, and once testing begins, those cells are carefully activated in a controlled process. We are happy to ship another kit out, upon order.
If you are a licensed healthcare professional interested in our testing, we are happy to schedule a 1:1 complimentary consultation.
Contact us at info@i-labs.us to have your territory representative connect with you.
Please note these consultations are intended for provider training purposes only and are not available to patients. All patients should contact their provider with any questions.
As soon as results are ready, we send results to the ordering clinic via their Provider Portal, located on our website.
Providers are able to access completed results via the Provider Portal at any time. Portal access is for clinic personnel only.
If you have set up your portal and would like to access it, click here.
If you are a patient, we recommend following up with your provider if you have questions.
Results typically take 5-7 business days and are always sent to the ordering clinic via the Provider Portal upon completion.
Providers may then need time to review and interpret results. Patients should follow up with their provider about results and any related questions.
A low-level response can happen for several reasons.
This does not confirm past infection, both low numbers and zero are considered normal in negative results.
i-Labs offers many different testing options, including individual tests and cost-saving panels.
We provide standard pricing directly to clinics, but each clinic may handle billing differently.
Some have patients pay us directly, while others include our testing as part of a broader service package. For that reason, we recommend all pricing is confirmed directly between a clinic and their patients.
We do not charge for testing costs if we are unable to process the submitted specimen.
For this reason, payment is collected on the form in each kit we ship. This keeps payment information with the submitted specimen. Fill the form out in its entirety.
If your requisition form shows “Credit Card on File” where payment information is requested, the ordering clinic has elected to handle the financial portion themselves. This means patients pay the clinics directly and should contact them if they have payment questions.
We understand every individual’s testing needs are unique. That’s why we offer both individual tests and panels that combine multiple assays at a reduced cost. Panels can be a more efficient and cost-effective option when evaluating multiple pathogens or immune responses. All pricing should be confirmed directly between each clinic and their patients.
Below are some of the options we offer. The full list of panels is available on our requisition form.
- Panel #3072 (Lyme & Bartonella T Cell ELISPOT)
This panel combines the following two tests, run the same method, but at a more cost effective price:
#3103 (Bartonella henselae IFN‑γ & IL‑2) and
#3031 (Borrelia spp. IFN‑γ & IL‑2, covering B. burgdorferi, B. afzelii, and B. garinii)
- Panel #3088 (Lyme, Co-Infection, & Viral 3 T Cell ELISPOT)
A comprehensive panel combining 11 tests targeting Lyme disease, co-infections, and viral exposures, with the largest value of savings. - Panel #3140 (Covid Long Haul Expanded T Cell ELISPOT)
Combines five tests commonly run together by providers, at a significantly reduced price
Medicare requires all paperwork is filled out completely. Coverage applies only to tests deemed medically necessary by a licensed provider. i-Labs is a CLIA-certified laboratory.
This notice is for informational purposes only and does not guarantee coverage or payment. For more information about Medicare coverage and eligibility, visit www.medicare.gov
We are currently unable to accept any other insurance at this time.
If a patient would like a superbill or invoice to submit for potential reimbursement, we can provide one after testing is complete.
Please email billing@i-labs.us and include the following information:
- First and last name
- Date of birth
- Name of the clinic that placed the order
Please allow up to 3 business days for a response, and be sure to check your spam or junk folder
To find out if your order will qualify for potential Medicare submission please contact your provider directly, along with the contact information on the back of your insurance card.
If you didn’t find the answer you were looking for, feel free to use our contact form to submit your question.
